Terms & Conditions

These Terms & Conditions ("Terms") govern your access to and use of Leadnator's website, applications and services (collectively, the "Service"). By creating an account or using the Service, you agree to these Terms and our Privacy Policy.

If you use Leadnator on behalf of a company, you represent that you have authority to bind that entity to these Terms.

Leadnator provides a cloud-based platform for WhatsApp Business API messaging, Meta Ads management, email marketing, CRM, AI tools, file storage and related integrations. Features vary by subscription plan.

We may modify, suspend or discontinue features with reasonable notice where practicable. We strive for high availability but do not guarantee uninterrupted access.

• You must be at least 18 years old and legally able to enter a contract.
• You are responsible for maintaining the confidentiality of your login credentials.
• You must provide accurate registration and billing information.
• One person or legal entity may not maintain multiple free-tier accounts to circumvent limits.

Paid plans are billed in advance on a monthly, quarterly or yearly cycle as selected at checkout. Prices are listed in INR unless otherwise stated; Indian customers may be charged 18% GST.

WhatsApp conversation charges and certain third-party fees (Meta ads spend, SMS, etc.) are billed separately according to usage. Failure to pay may result in suspension or termination of access.

For refund and cancellation rules, see our Refund & Cancellation Policy.

You agree not to use Leadnator to:

• Send spam, unsolicited messages or violate WhatsApp/Meta commerce and messaging policies.
• Harass, defame, distribute malware or engage in illegal activity.
• Upload content that infringes intellectual property or privacy rights.
• Attempt to reverse engineer, scrape or overload the Service.
• Resell or sublicense the Service without written authorization.

We may suspend or terminate accounts that violate these rules or applicable third-party platform policies.

You retain ownership of content and customer data you upload. You grant Leadnator a limited licence to host, process and transmit that data solely to provide the Service.

You are responsible for obtaining consents required under applicable law (including opt-in for marketing messages) and for the accuracy of data you import or sync from Meta, WhatsApp or other sources.

Integrations with Meta, WhatsApp, payment gateways, email providers and other third parties are subject to their respective terms. Leadnator is not responsible for third-party outages, policy changes or fees.

Leadnator and its logos, software, documentation and design are owned by Leadnator or its licensors. These Terms do not grant you any rights to our trademarks or proprietary materials except as needed to use the Service.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADNATOR SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO LEADNATOR IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

You may cancel your subscription at any time from account settings or by contacting support. We may terminate or suspend access for breach of these Terms, non-payment or legal requirement.

Upon termination, your right to use the Service ceases. We may delete account data after a reasonable retention period unless law requires otherwise.

These Terms are governed by the laws of India. Courts in India shall have exclusive jurisdiction, subject to mandatory consumer protection laws in your jurisdiction where applicable.

Questions about these Terms? Reach us at legal@leadnator.com or Contact Us.